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#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS MAC OS#
#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS FULL#
#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS ANDROID#

As you can see below, the Basic edition has only standard video quality and VoIP audio, and does not include application or remote control features.

#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS FULL#

GoToMeeting full feature list WebEx Meetingsįor its full meeting and collaboration tool, WebEx offers three separate editions. Automated reminder and follow-up e-mails.Start meetings from MS Office, e-mail, and instant messaging tools.In customer support, however, the number of attendees doesn’t matter much as you’re typically supporting a single customer at a time. For a small customer support team, the remote desktop features of GoToMeeting are more than adequate.įor $49 per month, or $468 per year (per user prices), you get unlimited use with no overage charges with a maximum of 25 attendees. While Citrix offers other “GoTo” products, those accommodate larger meetings and presentations such as webinars and training sessions. Mobile representative consoles: iOS, AndroidĪs mentioned above, GoToMeeting serves as a full-featured meeting and collaboration platform.

#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS MAC OS#

Supported end-user platforms: Windows, Mac OS X, Linux, iOS, Android, Blackberry, Windows Mobile.

#MIKOGO MAXIMUM NUMBER OF CONCURRENT SESSIONS ANDROID#

Representative consoles: Windows, Mac OS X, Linux, iOS, Android.

With prices starting at $1,188, the Bomgar appliance is available in Standard (2-20 concurrent licenses) and Enterprise (2-10,000) editions with Bomgar customers actually purchasing rather than “renting” the appliance. How big is your team? How many people will be using the application simultaneously? Is screen share enough, or will your agents need keyboard and mouse control as well? Bomgar As a fairly small organization, GoToMeeting meets our needs at a price we love however, your needs may be vastly different than ours.Īs you consider remote desktop solutions for your customer service and support team, be sure to understand your needs in the following areas: remote access features, sharing tools, ease of use, security, and help and support. Additionally, GoToMeeting has features we use for client meetings, sales activities, and live demos. For these companies, an installed appliance such as the one offered by Bomgar provides a great alternative for secure remote support.Īt PhaseWare, our support team favors GoToMeeting for its ease-of-use, familiarity, and solid tool set. While many remote desktop providers offer cloud-based services, companies with heightened security concerns or regulatory guidelines (healthcare, legal, financial, government) calling for higher security standards a cloud-based solution may not fit. Instant Housecall and LogMeIn Rescue, on the other hand, specifically target customer support providers with a rich set of troubleshooting tools for support agents.

In some cases (GoToMeeting and WebEx Meetings, for instance), remote desktop sharing is just one piece of a broader collaboration and meeting platform.

If you already have a customer service software solution in place, but could further streamline your customer support operations with a remote desktop application there are numerous software providers offering a variety of features at a broad range of prices. For technical support, in particular, remote access saves time, reduces frustration for the customer as well as the agent, and lends itself to improved satisfaction on either end. In customer service and support, remotely connecting to a customer’s computer is often the most efficient method for troubleshooting and fixing customer issues.